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Head of Analytics - Commercial

Chalhoub is the leading luxury retailer in the Middle East. With more than 600 stores, 300 brands, and over 65 years of experience in the region, they are the premiere destination for luxury goods. To fuel the next stage of the organisation’s growth we are looking to build a world team. From physical retail through to supply chain and customer loyalty, we aim to use data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey.


As the Head of Analytics for the Commercial value stream, you will build an analytics capability that spans both physical and digital retail.  You will develop a robust understanding of Chalhoub’s commercial function and work collaboratively with the business to generate value from actionable insights. You will be a critical partner for our commercial leaders across all our brands, as well as for the Chief Commercial Officer. 


What you'll be doing: 

●      Partnering with business leaders to set analytics priorities across commercial functions
●      Identifying new opportunities and business use cases to generate value
●      Capturing business logic and developing solution prototypes for subsequent productionisation by the data product team
●      Working with the core data team to operationalise and deliver impact with data products
●      Increasing the productivity of commercial operations by harnessing data to simplify, improve UX, automate, reduce errors and accelerate time-to-value
●      Generating actionable insights from commercial data and championing their use to drive value
●      Predicting and forecasting potential outcomes, to support proactivity, such as eCommerce profitability
●      Data-driven recommendations to optimise productivity, value and commercial success
●      Taking ownership of the direction and development of commercial analyst roles across the group, including hiring, training and upskilling talent
●      Leading by influence a disparate team of in-business commercial data analysts and ensuring they are healthy, happy and high-performing
●      Championing the growth of trustworthy data critical to commercial success
●      Acting as the commercial analytics thought leader for our brands and partners and staying ahead of the knowledge curve through training, on the job learning and targeted research
●      Being a positive role model and ambassador for the broader data organisation and culture


What you'll need to succeed: 
●      Proven analytics heavyweight, capable of planning and executing organisation-wide initiatives and leading cultural change
●      Ability to influence business priorities and focus on the impactful opportunities
●      Executive presence to deal with demanding stakeholders, combined with talent to communicate with technical and non-technical audiences alike
●      Leadership skills – vision, clarity, energy, emotional intelligence, enthusiasm, mentoring
●      Willingness to do some foundational “heavy lifting” in automating reporting and dashboarding, to enable business users to self-serve, prior to accelerating value through advanced techniques
●      Expertise in advanced analytics / machine learning concepts and techniques  (such as auction dynamics, recommendation engines) and their application to commercial use cases, particularly eCommerce
●      Ability to interpret business questions and provide solutions through appropriate analytics models
●      (Desirable) Experience of Google Cloud Platform, Google Big Query and Looker software
●      The curiosity, hunger and resilience to deliver true transformational change. This role is not for the timid!


Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now’s your chance. By being part of our journey here at Chalhoub Group, you can make a real impact on customers and some of the finest brands in the world. In return, you’ll have everything you need to innovate your career.


What we can offer you

We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.

Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries.  We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.


Amazing benefits

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution & exclusive employee discounts.