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CRM Data Specialist

We are Chalhoub Group, a leading family business in the world of beauty, fashion and gifts. We have blended our Middle East expertise and intimate knowledge of luxury to offer service excellence to all our partners and a unique experience to all our customers for over 60 years.

 

As we continue to grow, it’s our vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere.

 

Our passionate teams drive our vision forward, without them, we couldn’t create luxury experiences for our customers. Through opportunities, development and support, we empower each and every employee to achieve their career goals – and beyond. It’s an exciting journey we’re on, and one you could be part of.

 

CRM Data Specialist – Fashion

 

We are seeking a CRM Data Specialist who will be responsible for creating and supervising the data flow from and to the CRM Platform to guarantee a successful execution and development. You will be responsible for SalesForce administration in terms of supporting and training other users on the platform.

 

You will be a problem-solver with experience in collecting, modeling, analyzing and interpreting big data sets to propose solutions to business challenges.

 

What you will do:

  • Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
  • You will escalate complex problems to the relevant person to ensure case/issue is closed efficiently and in timely a manner
  • Work with stakeholders within the Fashion Division to identify opportunities for leveraging on each Brands’ data to drive business solutions
  • You will propose and design the adoption of new capabilities given the needs of the business
  • Communicate system requirements to the Group IT team, software developers, and/or the CRM Platform vendor
  • Support in the implementation of the CRM platform and the development of its logics, and capabilities
  • You will schedule, test (for errors, bugs, system issues and improvement areas) and execute the implementation of all updates, new modules, and additional capabilities of the CRM platform to ensure a smooth deployment
  • Develop and implement A/B testing frameworks to evaluate model quality, performance, data accuracy and outcomes
  • Deploy a variety of machine learning techniques such as clustering, decision tree learning, etc. within the CRM platform
  • Mine and analyze information from Brands’ databases to drive optimization and improvements in different areas: including product development/purchase, channel development, and business strategies
  • Ensure database records accuracy by developing verification processes and analyzing the database for irregularities and normalizing as needed
  • Asses the accuracy and efficiency of data sources and data gathering techniques
  • Perform predictive modelling to gather insights and provide recommendations to enhance customer experiences, revenue generation, and other business metrics
  • Perform advanced statistical and data mining techniques using available data set to provide Brands with relevant customer and business insights

     

What you need to succeed in this role

We see success in the role as having knowledge of tracking business metrics, researching on other business in the market, automated marketing, an in-depth understanding of salesforce. Evaluating reports and determining how to acquire new customers and drive sales.

More specifically, we would love to hear from you if you can say yes to the below....

 

  • Previous experience of working with Salesforce or similar tools
  • University Degree Computer Sciences, Computer Engineering, Information Management Systems, Statistics or Economics or related fields / SalesForce certification is a plus
  • A minimum of 4 years of relevant experience with SalesForce or similar tools (R, Python, SQL etc)
  • Understand the Luxury market with interest in Fashion brands.
  • Have high emotional intelligence and ability to understand cultural nuances.
  • Love collaborating and being creative

 

Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now’s your chance. By being part of our journey here at Chalhoub Group, you can make a real impact on customers and some of the finest brands in the world. In return, you’ll have everything you need to innovate your career.

 

What we can offer you

We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.

Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories, and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.

 

Amazing benefits

We recognize the value that you bring, and we strive to provide a competitive benefits package which includes healthcare, life insurance, child education contribution & exclusive employee discounts.

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