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CX & Marketing Executive

Job Summary:

The job holder of this position is responsible for providing professional support in a wide range of customer experience & strategic marketing activities. He/ She would provide support at group level to the CX and marketing community to enable customer-centric revolution across the group.

Job Responsibilities:

    Co-design customer journeys and customer archetypes with local teams and customers (surveys, focus groups, 1:1 customer interview, workshops with the local teams).
    Assist in building communication plan / content calendar for the different marketing and CX initiatives.
    Manage and coordinate with external agencies (research and marketing – if any).
    Carry out research on trends, market, report & insight.
    Create, edit and published content on our web platform.
    Community animation – events, workshops, partnerships with local agencies, and most importantly run customer beta platform in KSA to test and validate ideas with real customers.
    Create and manage monthly performance dashboard to cascade insights to the local teams.
    Leverage customer data (CRM, GA, Mystery Shopping, VoC Surveys etc.) to generate insights for the business in terms of strategic and operational improvements. 
    Regular market visits to get frontliners and customers’ feedback.

Your Profile:
  • University Degree in Communications, Marketing, Business Management, or any relevant field
  • A minimum of 2-3 years of relevant experience
  • Good interpersonal skills
  • Good energy, passionate  
  • Time management
  • Design Thinking 
  • Project management 
  • Arab language (written and spoken)
Competencies


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