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Shop Manager - CH Khayat Mall - Jeddah (Female)

Job Summary: 

The Shop Manager is responsible for managing the team ensuring to achieve the sales targets through outstanding guest experience, deliver sales reports, and manage efficiently the stock as he/she is fully accountable of the inventory process and result. In addition, he/she is accountable for the implementation of the company’s policies and procedures.


Main Responsibilities:


Sales Achievement

  • Conduct sales analysis, follow up on market trends and monitor the competition’s activity
  • Propose ways to improve the business: in store merchandizing, opening hours, product mix…
  • Produce quantitative and qualitative sales report
  • Be present in the shop floor to generate sales and handling VIP customers.

Guest Experience

  • Identify customer potential needs and use initiatives to meet those needs
  • Ensure consistency in guest experience delivered  and handle all complaints
  • Ensure building, maintaining and using the customer data base.

Stock Management

  • Enter all received goods and ensure stock control and proper record of all stock movements
  • Supervise the replenishment process to avoid and report any over stock along with the suggested corrective action
  • Prepare for the inventory.

General Operations

  • Coordinate with the back office, suppliers, logistics, marketing and merchandizing team regards of new launches, in store animation or renovation and provide feedback accordingly
  • Follow up on different issues with Mall Management such as mall promotions, permits, security…


  • Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation
  • Implement all merchandising as per the brand’s visual merchandising guidelines
  • Conduct daily walkthroughs to check presentation standards.

Man Management

  • Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff
  • Can be involved in the recruitment process of Shop Staff and Sales Executives within his/her domain
  • Manage, engage and delegate the responsibilities of the team reporting to him/her
  • Conduct the appraisal and assessment of own team members
  • Responsible for coaching and training own team members.

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