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Technical Trainer - L'Occitane - Jeddah (Female)

We are Chalhoub Group, a leading family business in the world of beauty, fashion and gifts. We have blended our Middle East expertise and intimate knowledge of luxury to offer service excellence to all our partners and a unique experience to all our customers for over 6o years


As we continue to grow, it’s our vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere.


Our passionate teams drive our vision forward, without them, we couldn’t create luxury experiences for our customers. Through opportunities, development and support, we empower each and every employee to achieve their career goals – and beyond. It’s an exciting journey we’re on, and one you could be part of.


What we are looking for:

The job holder of this position is responsible for imparting knowledge and awareness of the Luxury Gifts or Fashion or Beauty category by using best training practices. The job holder of this position will also research and gather materials on the category and brand, and in collaboration with Group L&D, will develop the training material to be delivered to the division. The job holder of this position shall support the front-liners with on-the-job learning, as well as with monitoring performance and training needs analysis.


What you’ll do:

1. Organizational:  Follow all relevant Division policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner

2. Operational:

 Provide subject matter expertise in the field

 Follow-up on escalated cases /issues/questions of team members to ensure they are closed efficiently and in a timely manner Training:

 Conduct training needs analysis to assess the needs of the Division

 Create, communicate, coordinate & implement the training calendar for the year Training Specialist Training Needs Analysis Training Evaluation Advanced Product Knowledge Training Delivery Training Content & Manual PR & Marketing

 Research and gather material, and work in collaboration with Group L&D in the development of training materials

 Acquire product knowledge of new brands and train the team accordingly

 Create brand awareness at the front liners level

 Deliver the START program Category Training Day and Brand Training Days

 Provide training to the shop floor team by employing advanced product knowledge and best practice training techniques

 Provide product training to retail brands

 Monitor product training of the Delegation brands

 Introduce interior design training related to category / products sold

 Gather feedback from the participants and concerned supervisors, to assess the effectiveness of the training and its impact on the participants

 Conduct evaluations on the Learners and effectiveness of the learning materials and approaches

 Recommend new learning materials and approaches to support the divisions needs

 Participate in Group L&D training events and best practice development PR & Marketing Participation:  Be part of the team during major events and in-store activities

 Attend all important company social functions and opportunities where verbal selling of the Store and its brands can be effectively done

 Participate in relevant projects and community activities as and when needed


What you need to succeed in this role:

More specifically, we would love to hear from you if you can say yes to the below....

  • Have previous experience in Training
  • Excellent Communication Skills
  • Saudi National


What we can offer you

We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.


Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries.  We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.


Amazing benefits

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution & exclusive employee discounts.


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