Trainee - MUSE Concierge agent

MUSE is Chalhoub Group’s recently launched loyalty programme with over 30+ brands that is about rewarding members with luxury experiences and building a long-lasting relationship. MUSE is live in UAE and KWT and will be soon launching in KSA – one of the most important markets for the Group.

The ideal candidate will need to be solutions oriented, obsessed about offering a great experience and curious to explore new avenues and opportunities to retain and delight our members.

• Answering inbound queries via Phone, Email, Live Chats and WhatsApp for Business in professionally manners.
• Assisting Outbound, Clienteling, Home-Sales initiatives when assigned.
• Providing and researching required information using available resources.
• Investigating and solving customer service queries when being escalated.
• Understanding internal process and applying it day-to-day operation.

• Identifying and escalating priority issues when required.

• Ensuring tickets are closed within SLA with correct categorization.
• Managing relationship in-person or via communication with VIP and ELITE customers.
• Following up on queries when required.
• Recording details of comments, inquiries, complaints and action taken.

• Preparing Weekly Report analysis on Call Center Calls and Live Chat

• Good computer skills.
• Good multi-tasking skills.
• Flexible working during the weekend.
• Fluent in English and Arabic are a must.
• Approachable attitude, agile and can-do attitude to create and be part a new department.
• Proactive, committed and capable of taking lead.
• Excellent phone etiquette, verbal and written communication skills.
• Previous experiences with Call Center is a plus.
• Preferably male candidate.